Responsible Gaming
at 70joya — We Are Here for You

At 70joya, responsible gaming is not a regulatory checkbox — it is a genuine, ongoing commitment to the wellbeing of every player across Bangladesh. We believe that entertainment and personal safety must go hand-in-hand, and we take active steps to ensure that our platform supports healthy gaming habits at every level.

Our responsible gaming framework is built on three pillars: prevention (stopping problem gambling before it starts through education and proactive tools), intervention (identifying at-risk behaviour early and providing timely support), and treatment support (connecting players who need help with appropriate professional resources). Every feature on this page reflects one or more of these pillars.

We train our customer support team to recognise signs of problem gambling in player behaviour and communications. If our team identifies a player who may be at risk, they are authorised to proactively reach out, offer responsible gaming tools, and in serious cases, temporarily restrict account activity in the player's best interest.

The 70joya platform is strictly for adults aged 18 and above. We enforce a rigorous age verification process as part of our Know Your Customer (KYC) procedure, which every player must complete before making their first withdrawal. Age verification may also be triggered at registration or at any point during a player's account lifetime if we have reason to suspect underage access.

During KYC, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms their full name, date of birth, and current address. Any account belonging to a person found to be under 18 years of age will be immediately suspended, all balances returned to the originating payment method, and the account permanently closed.

Protecting Minors in Your Household

If you share your device, mobile phone, or computer with family members — especially children or teenagers — we strongly encourage you to take the following precautions:

• Always log out of your 70joya account completely after each session and never save your password in a shared browser.
• Use a unique, strong password that family members do not know and enable two-factor authentication (2FA) via SMS OTP.
• Install parental control software on shared devices to restrict access to online gambling sites.
• Never share your account credentials with anyone — your 70joya account is strictly personal and non-transferable.

One of the most practical responsible gaming tools available at 70joya is the ability to set your own deposit limits. By capping how much you can deposit in a given period, you ensure that your gambling spend stays firmly within your personal budget — regardless of whether you are on a winning or losing streak.

How to Set a Deposit Limit

Log in to your 70joya account, navigate to Account Settings → Responsible Gaming → Deposit Limits, and select a daily, weekly, or monthly cap in BDT. For example, you might set a daily limit of ৳1,000 or a monthly limit of ৳10,000. Once set, the system will automatically prevent any deposit that would exceed your chosen threshold.

Limit Reduction vs. Limit Increase

• Reducing your limit takes effect immediately and cannot be reversed for 24 hours. This protects you from impulsive decisions during a session.
• Increasing your limit requires a 24-hour cooling-off period before it becomes active. This built-in delay gives you time to reconsider.
• You may set limits at any time, including in the middle of an active session.
• All limit changes are logged and visible in your account transaction history.

Sometimes the most effective responsible gaming tool is simply a pause. 70joya's time-out feature lets you suspend your account for a defined period without permanently closing it. This is ideal if you feel you have been playing too frequently or too intensely, but are not ready to fully self-exclude.

Available Time-Out Periods

• 24 Hours: A brief cooling-off period after an intense session.
• 48 Hours: A weekend break to reset your mindset.
• 7 Days: A full week away from the platform.
• 30 Days: A calendar-month suspension to reassess your habits.

What Happens During a Time-Out

During a time-out period, you will not be able to log in, make deposits, or place any bets. Any pending withdrawals will be processed as normal. You will not receive any promotional emails or notifications during your time-out period. Your account data, balance, and history are preserved and will be fully restored when the time-out expires.

Time-out periods cannot be shortened once activated. If you need a longer break than your selected period, you can contact our support team to extend it or convert your time-out into a full self-exclusion.

Self-exclusion is the strongest responsible gaming tool available on 70joya. When you self-exclude, your account is fully locked for the duration you choose. You will not be able to log in, deposit, bet, or access any part of the platform. 70joya will also suppress all marketing communications for the duration of your exclusion.

Self-exclusion can be requested instantly through your account settings or by contacting our support team at [email protected]. If you contact support, exclusion will be activated within one hour of your verified request.

Problem gambling can develop gradually and is often difficult to recognise in yourself. The warning signs listed below are based on internationally recognised responsible gaming guidelines. Honest self-reflection is the first step toward regaining control.

Ask yourself the following questions. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools or contact our responsible gaming team for support.

70joya encourages any player who is concerned about their gambling to seek professional support. While our own responsible gaming team is available around the clock, independent professional counselling can provide a level of confidentiality and specialised expertise that complements the tools available on our platform.

In Bangladesh, awareness of problem gambling is growing and support networks are developing. We encourage players to speak openly with a trusted doctor, counsellor, or mental health professional if they feel their gambling is affecting their quality of life. Community mental health centres in major cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi can provide referrals to appropriate counselling services.

General Self-Help Strategies

• Set strict personal budgets before every session and treat gambling spend as entertainment cost — not an investment.
• Never gamble under the influence of alcohol, stress, emotional distress, or financial pressure.
• Take regular breaks during sessions and use the reality check feature to stay aware of time and spend.
• Balance gambling with other hobbies, social activities, and physical exercise — especially important during Ramadan and other culturally significant periods when stress levels may be elevated.
• Talk openly with family or close friends about your gaming habits; accountability helps maintain healthy boundaries.
• Use the 70joya deposit limit and time-out tools proactively — before you feel you need them, not after.

Our dedicated Responsible Gaming team is available 24 hours a day, 7 days a week, including Bangladesh public holidays. Whether you need help activating a self-exclusion, setting up deposit limits, or simply want to talk through your concerns, we are here to help without judgement.

All responsible gaming enquiries are treated with the highest level of confidentiality and are handled by trained staff members who specialise in player protection. We aim to respond to all responsible gaming requests within one hour.